7:30 am Registration & Networking
8:05 am Chair’s Opening Remarks
Ensuring Data Reliability & Consistency
8:10 am Increasing User-Engagement by Inputting Data to Improve Consistency & Reliability of Data Collected
Synopsis
- Developing streamlined processes to integrate data-entry into day-to-day operational workflows
- Encouraging SMEs to input data directly to produce more accurate, trusted data
- Establishing clear protocols and parameters for data collection to drive organizational consistency
- Combining data entry inputs with contextual knowledge from those who historically worked on projects
8:50 am Implementing Learning Pathways Informed by Knowledge Management Insights to Drive Strategic Talent Development Across Departments
Synopsis
- Aligning Knowledge Management processes with L&D programs to ensure institutional insights are embedded into operations teams’ training programs
- Establishing a feedback loop to continuously refine best practices, ensuring real-world, relevant knowledge informs learning programs
- Integrating knowledge assets into enterprise learning to ensure seamless access across onboarding, role transitions, and ongoing learning
9:30 am Ensuring Clear Data Governance to Ensure Knowledge Repositories Are Kept Up-to-Date
Synopsis
- Collaborating with legal teams and subject matter experts to determine appropriate data archiving timelines, ensuring compliance with regulations and industry codes
- Identifying when captured knowledge becomes outdated to maintain the accuracy and relevancy of information
- Implementing a content rating system that allows end-users to provide feedback on the quality and accuracy of content and inform cleansing practices
- Establishing clear data governance roles to guarantee regular review and timely updates of knowledge assets
10:10 am Morning Refreshments
Scaling Knowledge Management Efforts
10:50 am Growing Your Knowledge Management Team & Function with Limited Resources
Synopsis
- Assembling existing internal capabilities, including innovative tech and resources to move your Knowledge Management program forward with little upfront investment
- Uncovering essential skills and attributes to look for when hiring additional, complimentary Knowledge Management roles
- Balancing internal leadership development with external hiring, empowering organizations to blend institutional knowledge with fresh perspectives
11:30 am Reviewing the Effectiveness of Information Repositories Through Defined KPIs to Ensure Continuous Improvement with Knowledge Services Offered
Synopsis
- Leveraging built-in user statistics across external tools, intranets and repositories to monitor staff engagement and uptake
- Understanding the ‘who’ and ‘what’: for what reasons are different individuals using knowledge repositories?
- Performing diagnostic root-cause analysis on platform engagement drop-off to restore trust in internal knowledge systems
12:00 pm Lunch Break
Exploring the Future of Knowledge Management
1:00 pm Audience Discussion: Tailoring Knowledge Management to Firm Type, Scale & Business Goals
Synopsis
Debating cultural and operational differences between Knowledge Management in Architecture, Engineering and Construction firms: what can be learned between disciplines and how should methods of knowledge extraction, storage and dissemination be tailored?
1:40 pm Panel: Exploring Innovative Formats for Disseminating Information Throughout the Organization to Increase User Engagement
Synopsis
- Debating the effects of knowledge loss in an organization: to what extent is it a part of a firm’s life cycle vs when it needs to be addressed?
- Exploring the connection between Knowledge Management and Learning & Development: how can knowledge management inform organizational learning in day-to-day operations?
- Future-proofing your firm’s technology strategy to ensure your Knowledge Management Program is supported by AI and other advancing technologies