9:00 am Registration & Networking
10:00 am – 12:00 pm | Workshop A
Structuring Your Knowledge Management Function Within Your Organization to Provide Maximum Impact in Every Business Unit
Synopsis
Knowledge Management can sit under various departments within a business: marketing, operations, IT, HR, lean, communications and more. Join this workshop to explore where best to situate your knowledge management team
and the impact this has on cross-departmental workflows and collaboration for knowledge sharing so you can contribute to broader strategic objectives.
- Assessing the impact of housing your Knowledge Management team under different functions and departments to determine the best home within your organization
- Reducing departmental silos to maintain firmwide impact for knowledge capture and dissemination
- Outlining reporting structures for Knowledge Managers who sit under different business functions: How do they interact with the wider business?
12:00 pm Lunch & Networking
1:00 pm – 3:00 pm | Workshop B
Gaining Leadership Buy-In to Scale Your Knowledge Management Group
Synopsis
Gaining buy-in for establishing and growing your firm’s knowledge management team is not an easy task. Educate senior leadership and get their buy-in to the importance of the Knowledge Management function through tangible evidence grounded in data. In this workshop, explore the impact your own senior leadership team can have on firm-wide adoption of Knowledge Management processes by championing your efforts.
- Utilizing KPIs to showcase the ROI of your Knowledge Management team to firm leadership
- Creating champions in senior leadership to improve knowledge management adoption with middle-management and end-users
- Integrating Knowledge Management with strategic business priorities to maximize value to leadership
3:00 pm Afternoon Refreshments & Networking
3:30 pm – 5:30 pm | Workshop C
Educating Stakeholders on Knowledge Management Roles & Responsibilities to Transform the Function Into a Strategic Enabler of Operational Excellence
Synopsis
Aiming to contribute to wider strategic business goals is essential for the success of any company’s Knowledge Management program- but how can this be done when staff aren’t even aware of what a Knowledge Manager does and the benefits they bring? This workshop will leave attendees with an actionable playbook for educating your firm, engaging end-users and integrating the knowledge management team into broader business operations.
- Engaging end-users to uncover operational pain points, ensuring solutions are rooted in real needs to improve perception of the Knowledge Management function
- Creating a clear definition for Knowledge Management to increase visibility throughout the organization
- Establishing a set of recommendations for data and information retrieval to facilitate a broader business objective
- Partnering with other functional groups to facilitate change management across global regions
- Integrating lessons learned iteratively to foster continuous improvement