Educating Stakeholders on Knowledge Management Roles & Responsibilities to Transform the Function Into a Strategic Enabler of Operational Excellence
Time: 3:35 pm
day: Pre-Conference Workshop Day
Details:
Aiming to contribute to wider strategic business goals is essential for the success of any company’s Knowledge Management program- but how can this be done when staff aren’t even aware of what a Knowledge Manager does and the benefits they bring? This workshop will leave attendees with an actionable playbook for educating your firm, engaging end-users and integrating the knowledge management team into broader business operations.
- Engaging end-users to uncover operational pain points, ensuring solutions are rooted in real needs to improve perception of the Knowledge Management function
- Creating a clear definition for Knowledge Management to increase visibility throughout the organization
- Establishing a set of recommendations for data and information retrieval to facilitate a broader business objective
- Partnering with other functional groups to facilitate change management across global regions
- Integrating lessons learned iteratively to foster continuous improvement
