Reviewing the Effectiveness of Information Repositories Through Defined KPIs to Ensure Continuous Improvement with Knowledge Services Offered
Time: 11:30 am
day: Conference Day Two
Details:
- Leveraging built-in user statistics across external tools, intranets and repositories to monitor staff engagement and uptake
- Understanding the ‘who’ and ‘what’: for what reasons are different individuals using knowledge repositories?
- Performing diagnostic root-cause analysis on platform engagement drop-off to restore trust in internal knowledge systems
